I had moved to Japan for a long-term client consulting engagement.After a few days in a Tokyo hotel，I moved to an apartment.After being moved in by my colleagues，it was time to get dinner.I found a pizza deliver flyer in my mailbox and decided to simply order a pizza as I might have the previous week in Manhattan.The phone call to Cali Pizza was easier than anticipated and while waiting for the pizza I set about unpacking.
Unfortunately，after 45 minutes no pizza.I figured that my "easy" call really wasn't and that I would need to make alternate plans for dinner.While thinking about what to do next，my phone rang.It was Cali Pizza calling to say that they could not find my apartment based on the address that I had given them.Once it was determined that I had provided an incorrect address，the clerk on the phone asked me to describe what I could see from my window.After some back and forth they seemed satisfied that they knew where I was.
A few minutes later the pizza arrived.This is when my "customer delight" experience took over.First，the delivery person apologized repeatedly for being late，then he showed me the small blue metal plate on my building with the correct address，and finally he refused to accept payment for the pizza because he was late.Net result：one delighted customer（me），and frequent orders from Cali Pizza during my two-year stay in Japan.
Such "customer delight" experiences become stories I have used to illustrate what it means to truly delight a customer.
（1）What did the writer do first after he moved in the apartment？ BB
A．Deliver flyers.
B．Place an order.
C．Call his colleagues.
D．Set about unpacking.
（2）Why was the delivery delayed？ CC
A．The number on the flyer was inaccurate.
B．The clerk was unfamiliar with the address.
C．The writer provided an inaccurate address.
D．The pizza was sent to a wrong address.
（3）Which of the following best explains "took over" underlined in paragraph 3？ BB
A．Disappeared.
B．Dominated.
C．Promoted.
D．Decreased.
（4）What can we learn from the story？ DD
A．It's never easy to settle down in a new city.
B．A delayed delivery may result in good profit.
C．One can't be too careful when placing an order.
D．A short-term loss of benefit may reward a lot.
【考點(diǎn)】生命的意義與價(jià)值；記敘文．
【答案】B；C；B；D
【解答】
【點(diǎn)評(píng)】
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發(fā)布：2024/5/27 14:0:0組卷：7引用：2難度：0.7
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1．For several days Ⅰ（Jane Eyre） saw little of Mr.Rochester.One evening，I was invited to talk to him after dinner.There was a smile on his lips，and his eyes were shining brightly.As I was looking at him，he suddenly turned around and asked me， "Do you think I'm handsome，Miss Eyre？"
The answer somehow slipped from my tongue before I realized it： "No，sir."
"Ah，you are really unusual!You look like a quiet，serious little person，but you can be almost rude."
"Sir，I'm sorry.I shouldn't have given an immediate answer to such a question about appearances；I should have said that beauty doesn't matter，or something like that."
"No，you shouldn't!I see，you criticize my appearance，and then you stick a sly penknife under my ear!You have honesty and feeling.There are not many girls like you.Perhaps you have awful faults to counterbalance（抵消） your few good points."
I thought to myself that he might have too.He seemed to read my mind，and said quickly， "Yes，you're right.I have plenty of faults.I went the wrong way when I was twenty-one，and have never found the right path again.I might have been as good as you，and perhaps wiser.I am not a bad man，take my word for it，but I have done wrong.It wasn't my character，but circumstances that were to blame.Why do I tell you all this？Because you're the sort of person people tell their problems and secrets to，because you're sympathetic and you give them hope."
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（1）Why did Mr.Rochester say "and then you stick a sly penknife under my ear" in paragraph 5？
A．Because Jane had offered some unnecessary explanations.
B．Because Jane had intended to be more critical.
C．Because Jane had regretted having talked to him.
D．Because Jane had intended to kill him with a knife.
（2）From what Mr.Rochester told Miss Eyre，we can conclude that he wanted to.
A．tell her all his troubles
B．tell her his life experience
C．change her opinion of him
D．change his circumstances
（3）Mr.Rochester soundedat the end of the passage.
A．rude
B．cold
C．friendly
D．encouraging發(fā)布：2025/1/1 18:0:1組卷：11引用：2難度：0.5 -
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（1）What does the writer say more about in the text？
A．Life full of music．
B．The importance of music．
C．Life without music．
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（2）From the text，we learn that many people．
A．go to the concert instead of enjoying music
B．get along quite well without music
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A．flying
B．living
C．looking
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（4）From the last paragraph，we learn that music．
A．is very necessary for our everyday life
B．is very important，especially for children
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D．can enter another beautiful world發(fā)布：2025/1/1 18:0:1組卷：6引用：3難度：0.6 -
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