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   A taxi driver taught me a million-dollar lesson in customer satisfaction and expectation.Motivational speakers charge thousands of dollars to give this kind of training to corporate executives (企業(yè)高管) and staff.It cost me a $12 taxi ride.
   I had flown into Dallas for the only purpose of calling on a customer.Time was of the essence and my plan included a quick turnaround trip from and back to the airport.A spotless taxi pulled up.
   The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door.As he got in the driver's seat,he mentioned that the neatly folded "Wall Street Journal" next to me was for my use.He then showed me several tapes and asked me what type of music I would enjoy.
   Well!I looked around for a "Candid Camera"!Wouldn't you?I could not believe the service I was receiving!I took the opportunity to say, "Obviously you take great pride in your work.You must have a story to tell."
   "You bet," he replied, "I used to be in Corporate America.But I got tired of thinking my best would never be good enough.I decided to find my niche in life where I could feel proud of being the best I could be.I knew I would never be a rocket scientist,but I love driving cars,being of service and feeling like I have done a full day's work and done it well.So I became a taxi driver.One thing I know for sure,to be good in my business I could simply just meet the expectations of my passengers.But,to be GREAT in my business,I have to EXCEED the customer's expectations!I like both the sound and the return of being 'great' better than just getting by on 'average'".

(1)Why did the author fly to Dallas? (no more than 5 words)
To call on/ visit a customer
To call on/ visit a customer

(2)What does Paragraph 3 mainly talk about? (no more than 10 words)
Impressive things the driver did for the author
Impressive things the driver did for the author

(3)What does the underlined word in Paragraph 5 probably mean? (1 word)
Job/ Career
Job/ Career

(4)According to the driver's words in Paragraph 5,what made him become a taxi driver? (no more than 10 words)
His love for driving,serving and getting things well done.
His love for driving,serving and getting things well done.

(5)What's your dream job?And how would you do it to go from "GOOD" to "GREAT"? (no more than 20 words)
I want to be a doctor.Besides caring for patients,I want to better my work by learning more and practicing more.
I want to be a doctor.Besides caring for patients,I want to better my work by learning more and practicing more.

【考點(diǎn)】品行與態(tài)度記敘文
【答案】To call on/ visit a customer;Impressive things the driver did for the author;Job/ Career;His love for driving,serving and getting things well done.;I want to be a doctor.Besides caring for patients,I want to better my work by learning more and practicing more.
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發(fā)布:2024/6/27 10:35:59組卷:8引用:2難度:0.5
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